All Courses are taught 1-to-1 (no classes, clinics, workshops, or independent study) and a student would always have the same instructor, who is responsible for results. We are open in all offices every day from 9am to 9pm. Appointments are scheduled one-at-a-time as a student progresses through a course; they do not have to follow any pattern (Thursday evening, Sunday morning, skip a week if a student is busy). We immediately confirm by e-mail all appointments, changes, and cancellations, and we ask parents and students to review these confirmations carefully to ensure we are all in agreement. We require 24 hours notice to change or cancel an appointment (unless weather is involved).
